سياسة الشحن

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned.  No worries – we’re here to help!

 

OUR 7-DAY RETURN OR MONEY-BACK GUARANTEE

We provide a 100% satisfaction guarantee for a 7-day return or your money back from the date of the invoice!

Return address:  Saudi Arabia, AlQassim, Buraydah, King Salman Rd, Ar Rayan, 52379

 

If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:

 

To be eligible for a return, your item must be in original condition, new, unused, or otherwise in the same condition that you received it with all its accessories. It must also be in the original packaging both for the product and accessories.

To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email.

If you request a refund, the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 5 – 7 business days once we have received the returned item and confirmed that it meets the conditions above.

If there is an issue with your return, you will also notify as to why your return was rejected and why we cannot issue a refund. This typically only happens when we receive used products back that are in unsaleable condition.

 

Damaged Or Faulty Items

If an item is faulty (see definition below), wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.

If somehow you’ve made an error after your order has been placed, please click here to contact us (https://onoff.sa/contact-us/ )  as soon as possible and we will see if we are able to correct it.

Unfortunately, if you have entered the wrong address, moved or need to change a product variant after your order has been shipped, we will not be able to accommodate you nor offer you a refund.   

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

 

Next contact your bank because sometimes there is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] 

 

CLEARANCE & FINAL SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded unless they are defective.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

 

Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

We ship using the address provided in Shiping Information- please verify that the information is accurate. Any returned orders will be reshipped at your expense.

 

You will be responsible for paying for your own shipping costs for returning your item.

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your replacement or exchanged product to reach you may vary.

 

We do not guarantee that we will receive your returned item.

 

All items must be returned within 7 days of purchase. If more than 7 days have passed then no refund or exchange is available.

 

Also, we cannot guarantee the all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery cannot be a reason to request a refund.

 

Coupons can be used on new orders only. Coupons cannot be applied to any order that has already been placed

 

Customer Support

onoff

Email: [email protected]

Phone:+966530867300

Address: Saudi Arabia, AlQassim, Buraydah, King Salman Rd, Ar Rayan, 52379

Business Registration Number: 1131279608

VAT Number: 311335856500003